Patient resource

Frequently Asked Questions

Straight answers about care at Serene Integrative Services

If your question isn't answered here, call the clinic at (208) 719-7158 — we'd rather answer it directly than have you guess.

Getting started

Do I need a referral? Not for most services. Some insurance plans require one — we check when we verify benefits.
How soon can I be seen? Same-week consultations are usually available.
What should I bring? Insurance card, photo ID, medication list, and any relevant records.

Therapy

How often are sessions? Weekly to start, then spaced out as you stabilize.
Do you offer telehealth? Yes, for most adult and teen services in Idaho.
What if my therapist isn't a good fit? Tell us and we'll re-match you. Fit drives outcomes.

TMS

Is TMS painful? Most describe a tapping sensation that fades in comfort after the first week.
How long is a session? About 20 minutes, five days a week for roughly six weeks.
Can I drive afterward? Yes — no sedation and no cognitive after-effects.
Will I stop my medication? No, TMS is delivered alongside current medications.

Privacy and confidentiality

Is my information private? Yes, protected under HIPAA, with the standard legal exceptions for imminent risk and suspected abuse.
Will my employer know? No. We do not disclose treatment to employers without your written authorization.
Can teens have private sessions? Yes, with confidentiality boundaries explained to families at intake.

Cost and insurance

Do you accept my insurance? We accept most major plans, Medicare, Medicaid, and TRICARE. We verify yours specifically.
What will I pay? We tell you your expected cost in writing before your first session.
Do you offer self-pay? Yes, for every service, with rates provided on request.

Start with one conversation

Tell us what you've tried. We'll confirm eligibility, verify your benefits, and map out what treatment would look like.

Schedule a consultation (208) 719-7158